FAQ — FREQUENTLY ASKED QUESTIONS

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FAQ List

FAQ List

How can I dispose of the products?

No items found.

Why hand warmer and power bank in one device?

Wellbeing
Accessories

What is the microprocessor for?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

Can I dry and maintain rechargeable and rechargeable hearing aids?

for rechargeable hearing aids
Medical device
Clean&Care
Drying

What are the benefits of vac-clean uv 2®?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

What is ultrasound?

Hygiene
Medical device
Clean&Care

Can I use someone else's USB ports?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

How long is the warranty period?

No items found.

What is the advantage of the dry-cap uv 1.1®?

for rechargeable hearing aids
Hygiene
Medical device
Drying

What is UV-C light?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

In which order do I operate the u-sonic 2?

Medical device
Clean&Care

Do the devices switch off automatically?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

What is environmentally friendly about the products?

No items found.

Can I also use flow-med products abroad?

No items found.

How do I start up my dryer?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

The drying station cannot be switched off by touching it for 3 seconds. What do I need to do?

Hygiene
Medical device
Drying

What is the advantage of the dry-cap uv 3.1®?

for rechargeable hearing aids
Hygiene
Medical device
Drying

How long does drying take?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

Why do hearing aids need to be dried?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

Is the lithium battery dangerous?

for rechargeable hearing aids

Where can I buy flow-med products?

No items found.

How does drying by convection of warm air work?

Medical device
for battery hearing aids
for cochlear systems
Drying

Can I also dry and maintain cochlear hearing aids?

Hygiene
Medical device
for cochlear systems
Clean&Care
Drying

Do the batteries have to be removed before drying?

Medical device
for battery hearing aids
for cochlear systems
Drying
Accessories

Can I ultrasonically clean all parts?

Hygiene
Medical device
Clean&Care

What are the benefits of the new u-sonic 3?

Hygiene
Medical device
Clean&Care

How much UV-C light does the dry-cap uv 3® generate?

for rechargeable hearing aids
Hygiene
Medical device

What do I have to do during daily drying?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

Are flow-med products safe?

No items found.

Can I repair flow-med products?

No items found.

What are the risks of UV-C light?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

What do I do in case of defects?

No items found.

Are cleaning additives useful?

Hygiene
Medical device
Clean&Care
Accessories

How high does the ultrasound frequency have to be?

Hygiene
Medical device
Clean&Care

What else can I use vac-clean uv® for?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

What happens if I forget to fill in water?

Hygiene
Medical device
Clean&Care

What good is aroma humidifier and warm sleep light for me?

Wellbeing
Accessories

Can I fill or operate the u-sonic directly under the water pipe?

Hygiene
Medical device
Clean&Care

How often should hearing aids be dried?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

What is a sensor button and what is a tactile button?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

What is the difference between drying stations for hearing systems?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

How much energy do flow-med products need in standby?

No items found.

Are flow-med products medical devices?

Medical device

What is an automatic room and temperature adjustment for?

Medical device
for battery hearing aids
for cochlear systems
Drying

Why do I need hygienic cleaning?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

What is the advantage of the lithium battery?

for rechargeable hearing aids
Clean&Care
Wellbeing
Accessories

How does drying with a ventilator work without heat?

for rechargeable hearing aids
Medical device
Drying

What are the benefits of vac-clean uv®

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

What is the blue light for?

for rechargeable hearing aids
Hygiene
Medical device
for battery hearing aids
for cochlear systems

How does the u-sonic differ from standard ultrasonic cleaners?

Hygiene
Medical device
Clean&Care

How do I fill the u-sonic 2 with water?

Hygiene
Medical device
Clean&Care

Can I also interrupt drying?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

Are drying tablets or electronic drying stations better?

for rechargeable hearing aids
Medical device
for battery hearing aids
for cochlear systems
Drying

What is the advantage of the dry-cap uv 2.1®?

for rechargeable hearing aids
Hygiene
Medical device
Drying