FAQ - Frequently Asked Questions

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FAQ LIST

FAQ LIST

How do I use the u-sonic 2 ultrasonic cleaner?

Medical devices
Cleaning & Care

I touched the sensor button for 3 seconds but the drying station is not shutting off. What should I do?

Hygiene
Medical devices
Drying

Are lithium batteries dangerous?

for rechargeable hearing aids

Can ultrasonic cleaning be used for all parts?

Hygiene
Medical devices
Cleaning & Care

Can I also clean and dry cochlear systems?

Hygiene
Medical devices
for cochlear systems
Cleaning & Care
Drying

Can I clean and dry battery-powered and rechargeable hearing aid systems?

for rechargeable hearing aids
Medical devices
Cleaning & Care
Drying

Can I interrupt the drying process?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

Can I fill or operate the u-sonic directly under a tab or faucet?

Hygiene
Medical devices
Cleaning & Care

Can I use any USB port for charging?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

Do the batteries have to be removed before drying?

Medical devices
for battery-powered hearing aids
for cochlear systems
Drying
Accessories

Do the devices shut off automatically?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

Are flow-med products safe?

No items found.

Should I use additional products to help with the cleaning process?

Hygiene
Medical devices
Cleaning & Care
Accessories

Why are power banks built into the hand warmers?

Wellbeing
Accessories

What's better, a drying tablet or an electronic drying station?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

Why do hearing aids need to be dried?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

What is the difference between a sensor button and a press button?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

What is ultrasound?

Hygiene
Medical devices
Cleaning & Care

What makes your products environmentally friendly?

No items found.

What is UV-C light?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

My device is defective. What should I do?

No items found.

How should I dry my hearing aids on a daily basis?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

What are the benefits of an aromatherapy humidifier and a warm sleep light?

Wellbeing
Accessories

What will happen if I forget to add water?

Hygiene
Medical devices
Cleaning & Care

What are the risks associated with UV-C light?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

What are the advantages of the new u-sonic 3?

Hygiene
Medical devices
Cleaning & Care

What are the advantages of vac-clean uv 2®?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

What are the advantages of a lithium battery?

for rechargeable hearing aids
Cleaning & Care
Wellbeing
Accessories

How do I fill the u-sonic 2 with water?

Hygiene
Medical devices
Cleaning & Care

How does convective hot air drying work?

Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

How high must the ultrasound frequency be?

Hygiene
Medical devices
Cleaning & Care

How do I dispose of a device?

No items found.

How does fan-drying (without heat) work?

for rechargeable hearing aids
Medical devices
Drying

How long is the warranty?

No items found.

How do I start up my drying device?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

How long does the drying take?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

How much energy do flow-med products consume in stand-by mode?

No items found.

How much UV-C light is generated by the dry-cap uv 3®?

for rechargeable hearing aids
Hygiene
Medical devices

How often should hearing aids be dried?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

Where can I buy flow-med products?

No items found.

What is the automatic temperature sensor used for?

Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

What are the benefits of the vac-clean uv®?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

What are the benefits of the dry-cap uv 2.1®?

for rechargeable hearing aids
Hygiene
Medical devices
Drying

What are the benefits of the dry-cap uv 3.1®?

for rechargeable hearing aids
Hygiene
Medical devices
Drying

What are the benefits of the dry-cap uv 1.1®?

for rechargeable hearing aids
Hygiene
Medical devices
Drying

Why is hygienic cleaning important?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

What are the differences between the drying stations for hearing aid systems?

for rechargeable hearing aids
Medical devices
for battery-powered hearing aids
for cochlear systems
Drying

What is the microprocessor used for?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

What is blue light used for?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

What are some of the ways I can use the vac-clean uv 2®?

for rechargeable hearing aids
Hygiene
Medical devices
for battery-powered hearing aids
for cochlear systems

Can I repair flow-med products?

No items found.

Can I use flow-med products abroad?

No items found.

Are flow-med products medical devices?

Medical devices

What makes the u-sonic special compared to other ultrasonic cleaners?

Hygiene
Medical devices
Cleaning & Care